Helpdesk - DEI
General overview of requests for services provided by the Department of Information EngineeringForeign guest/staff/student are welcome, please choose an help topic from the list:
MANAGEMENT AND ADMINISTRATION
Assistance or information on DEI G.I.G.A. access practice Disposal of inventoried material
Fund statement request Complaint
PURCHASES AND SUPPLIES
Laboratory material Software, computers, smartphones and IT accessories/devices
PNRR purchase PRIN2022 purchase
PNC purchase QTech purchase
IT consumables request (CD/DVD, headphones with mic, etc.) Catering, lunches, dinners and educational trips
E.C.O.S. (electronic material) Battery supply (9V,AA,AAA)
COMMUNICATION SERVICES
Website content, SOCIAL MEDIA, graphics/multimedia, editing/printing
TEACHING SUPPORT
Information request to the Teaching Secretariat Elearning STEM (MOODLE)
Classroom audiovisual maintenance
LABORATORY SERVICES
Planar antennas and microwave circuits Mechanical Processing
Laboratory equipment loan PCB boards
TECHNICAL OFFICE
Building technical systems management (telephony, HVAC, water, electrical, alarms and fire prevention) Transponder card access control systems management
Departmental bicycle maintenance Technical equipment loan
Special Events Booking Generic request
IT SERVICES
Email (configuration, reporting sending/receiving problems) Departmental computing clusters (Blade/Razor)
Fixed network or WiFi connectivity issue EDUROAM Wi-Fi configuration
Account access issues PC problems (hardware/software and configuration)
Software and operating system installation on PC Web hosting and SQL database request
IT equipment loan Departmental software loan for installation
Departmental KYOCERA multifunction printers and PAPERCUT Generic request
LIBRARY
Bibliographic Research